Privacy Policy

Introduction

This Privacy Policy describes how GROSAV SOLUTIONS PRIVATE LIMITED and its affiliates (collectively “GROSAV SOLUTIONS PRIVATE LIMITED, we, our, us”) collect, use, share, protect or otherwise process your information/ personal data through our website https://letzclub.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be GROSAV SOLUTIONS PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage– We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing– We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions– To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Consent– By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy– Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required underapplicable laws.

Grievance Officer
Let’z Club

Designation: Managing Director

Company: Let’z Club

Time: Monday – Friday(9:00 – 18:00)

Refund and Cancellation policy

- As a group purchasing platform, we facilitate collective buying power to secure the best deals for our members. However, due to the dynamic nature of group purchases and our reliance on third-party sellers, we cannot guarantee a standardized refund and cancellation policy across all deals.
  Key Points to Remember:
  Deal-Specific Policies: Refund and cancellation policies will vary based on the specific deal and seller.
  Seller’s Discretion:* The final decision regarding refunds and cancellations rests with the seller.
  Customer Responsibilities: Customers are responsible for reviewing the specific terms and conditions of the seller before placing the order.
  Platform Assistance: We will assist in facilitating the process, including communication with the seller regarding any refund or cancellation requests.
  Communication and Updates:
  We will keep you informed throughout the group purchasing process, including:
  Deal Confirmation: Once your requirement is matched with other members, you will receive a confirmation of the deal, including details about the seller, product or service, and estimated delivery time.
  Seller Communication: We will facilitate communication with the seller to address any questions or concerns you may have.
  Refund and Cancellation Process: If you need to initiate a refund or cancellation, we will provide guidance and assist in coordinating with the seller.
  Important Note:
  Please note that specific refund and cancellation policies may be outlined in the terms and conditions of each individual deal. It’s essential to review these terms carefully before proceeding.
- Note: Platform service charges are refundable within 14 working days if the requirement is not fulfilled

Return Policy

Our return policy is subject to the specific terms and conditions of each deal and the policies of the individual seller. It’s important to review the details of each deal before making a purchase.

Generally, returns may be allowed in certain circumstances, such as if the product is defective or significantly different from what was advertised. However, the final decision regarding returns rests with the seller.

Please note that shipping costs for returns are typically the responsibility of the customer, unless otherwise specified by the seller.

To initiate a return, please contact our customer support team, who will provide guidance and assist in coordinating with the seller.

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),
the same is not refundable.

Disclaimer

While Let’z Club strives to provide the best group discounts on bulk orders, please note that discounts may not always be available for certain products/services or brands. Pricing and discounts are subject to availability and supplier terms at the time of purchase.